Available Features

[highlight]Hosted VoIP is fast becoming the norm in today’s buisness environment. This product allows you to minimize your capital expenses without having to purchase or lease the traditional phone system that sits at your location. Additionally a full time dedicated staff is no longer required to maintain and manage the feautes and services. 1Wire’s standard service offering includes unlimited lifetime support for all your future moves andd’s and change’s at no additional costs to you. This allows you stay focused on your core business.

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• Cell phone integration Disaster recovery Find me / follow me technology
• Email integration Voicemail to email efax DIDs (inbound & outbound faxing from PC)
• Web Management Interface Drag and drop visual console
• Music on Hold Customize for marketing messages

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• Key System Emulation all phones Line 1 / Line 2 / Line 3
• Paging and Intercom
• Call Recording
• Auto Attendants
• Hunt Groups
• Agent Groups Call Queuing

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Available Services

Want the convience to send and receive faxes right from your computer? No problem. Vivatel’s WebFax service allows you to accomplish both without ever having to make a trip to the fax machine.Take a look…..

WebFax Options:

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• Single users
• Group inbound faxing
• Up to 5 individual users for outbound on a single account(Utah Only)
• Nationwide numbers available

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SIP Trunking

SIP Trunking is a way to connect your VoIP gateway and or legacy telephone system to the conventional Telephone Network for sending and receiving calls at dramatically reduced costs. By allowing legacy PBX’s the ability to connect to our VoIP platform, larger organizations have benefited by lowering their monthly telecom expenses vs. their traditional PRI services. Take a look…

This service is ideal for:

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• PRI Replacement
• Nationwide DID service (a virtual local presence even if you don’t have an office in the area)
• Wholesale origination / termination
• Disaster Recovery (if your PRI T1 ever goes down)

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Get Live call REPORTING

This service allows you to access and manage your live call statistics for both inbound and outbound calls from your organization. Get instant access to how many calls your customer service group has taken and also how many outbound calls your sales teams have made. The service is available with our standard Hosted VoIP or as a stand alone product for various SEO and marketing applications.

This service is ideal for:

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• Instant access to inbound call totals by number
• Instant access to outbound calls made
• Call center queueing with hold times and abandoned calls included
• SEO and marketing campaign traffic management

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